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Cisco IT Essentials : PC Hardware and Software Program

The Cisco® IT Essentials (v.5.0): PC Hardware and Software course is designed for Cisco Networking Academy® students seeking career-oriented, entry-level hardware and software skills. Target students include those who want to prepare for careers in information and communication technology (ICT) and students who want to gain skills and working knowledge of how computers work, how to assemble computers, and how to troubleshoot hardware and software issues.

There are no prerequisites for this course.

Target Certifications
The IT Essentials: PC Hardware and Software curriculum helps students prepare for the CompTIA® A+ certification exams (

Curriculum Objectives
The primary objective of this course is to help students prepare for entry-level positions in the ICT field. Job titles include enterprise technician, IT administrator, field service technician, call center technician, help desk technician, and PC or support technician.
In addition, the curriculum helps students gain confidence with the components of desktop and laptop computers by teaching the proper procedures for hardware and software installations, upgrades, and troubleshooting.

chap-0 IT Essentials
0.0 Navigating the Course
0.1 Introduction to Information Technology
0.2 IT Industry
chap-1 Introduction to the Personal Computer
1.1 Personal Computer Systems
1.2 Selecting Replacement Computer Components
1.3 Configurations for Specialized Computer Systems
chap-2 Lab Procedures and Tool Use
2.1 Safe Lab Procedures
2.1 Proper Use of Tools
chap-3 Computer Assembly
3.1 Computer Assembly
3.2 Boot the Computer
3.3 Upgrading and Configuring a PC
chap-4 Overview of Preventative Maintenance and Troubleshooting
4.1 Preventive Maintenance
4.2 Troubleshooting Process
chap-5 Operating Systems
5.1 Modern Operating Systems
5.2 Operating System Installation
5.3 The Windows GUI and Control Panel
5.4 Client-Side Virtualization
5.5 Common Preventive Maintenance Techniques for Operating Systems
5.6 Basic OS Troubleshooting
chap-6 Networks
6.1 Principles of Networking
6.2 Identifying Networks
6.3 Basic Networking Concepts and Technologies
6.4 Physical Components of a Network
6.5 Network Topologies
6.6 Ethernet Standards
6.7 OSI and TCP/IP Data Models
6.8 Computer to Network Connection
6.9 Select an ISP Connection Type
6.1 Common Preventative Maintenance Techniques Used for Networks
6.11 Basic Troubleshooting Process for Networks
chap-7 Laptops
7.1 Laptop Components
7.2 Laptop Display Components
7.3 Laptop Power
7.4 Laptop Wireless Communication Technologies
7.5 Laptop Hardware and Component Installation and Configuration
7.6 Common Preventive Maintenance Techniques for Laptops
7.7 Basic Troubleshooting for Laptops
chap-8 Mobile Devices
8.1 Mobile Device Hardware Overview
8.2 Mobile Device Operating Systems
8.3 Network Connectivity and Email
8.4 Methods for Securing Mobile Devices
8.5 Basic Troubleshooting for Mobile Devices
chap-9 Printers
9.1 Common Printer Features
9.2 Types of Printers
9.3 Installing and Configuring Printers
9.4 Sharing Printers
9.5 Preventive Maintenance Techniques for Printers
9.6 Basic Troubleshooting for Printers
chap-10 Security
10.1 Security Threats
10.2 Security Procedures
10.3 Common Preventive Maintenance Techniques for Security
10.4 Basic Troubleshooting Process for Security
chap-11 The IT Professional
11.1 Communication Skills and the IT Professional
11.2 Ethical and Legal Issues in the IT Industry
11.3 Call Center Technicians
chap-12 Advanced Troubleshooting
12.1 Computer Components and Peripherals
12.2 Operating Systems
12.3 Networks
12.4 Laptops
12.5 Printers
12.6 Security

Certificates/ Transcripts/ Letters can be collected during following days/times only.

70 Hours
Program Fee
Rs.25,000/- (Rs.13,000 X 2 Installments)

Course Fee Payment

Program fee can be paid at any branch of Bank of Ceylon in favor of SLIIT current A/C 0072821605 at Kollupitiya Branch of Bank of Ceylon and receipt should be handed over to SLIIT before commencement of the Program.

The payment deposit slip should be handed over to SLIIT Metro Campus, Before the class commencing date to avoid any  disappointments.

[Program Fee can also be paid by a Credit Cards/Debit card VISA/MASTER at the SLIIT Metro Campus]Venue:

Level 16,BOC Merchant Tower, 28,St Michael’s Road,Colombo 03.Contact:

Hotline :-0773300066

General- +94 0117544802+94 11 7543184, +94 11 7543173


To confirm your seat please hand over your bank slip before the class commencement to avoid any disappointments.

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