Quality Management plays a crucial role in any company's growth and performance. It is also an essential resource in the competition for customer relationships, striving to deliver a superior experience. The extensive knowledge provided by the quality management specialization provides students with a deeper understanding of four primary areas.
First, it deepens the knowledge of quality concepts (Lean Six Sigma, Toyota Production System, Lean Management, etc.). Second, it focuses on a wide range of problem-solving techniques such as Kaizen, QC Circle, DMAIC, Focused Brainstorming, Process Mapping, SIPOC Diagram, Force-Field Analysis, Matrix Analysis, C&E Analysis, Failure Mode Analysis, Performance Sampling, Check Sheets, Analytical Charts, Pareto Charts, Run Charts, Multi-Vari Charts, Correlation Charts, etc. Third, concentrates on Quantitative and Qualitative Forecasting techniques. Finally, it enlightens the ISO Standards that are mandatory in carrying out professional careers in ensuring quality in all business processes. As a result, students will be equipped with artificial intelligence and analytical tools for making sound operational and strategic business decisions in Quality Management.